We provide specialized maintenance for the communication project, see below details.
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Type
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Service Level Agreement (SLA)
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Description
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9*5*NBD+ On-site maintenance
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Available for 9 hours per day (09:00am – 06:00pm) from Monday to Friday. Service will be arrived one day later after we received the request.
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Active Maintenance for hardware and software:
1.Arrive at site per SLA 2.Prepare remote login environment for TAC Engineer (Optional) 3. Backup system configuration and user data 4. Collect information 5. Dismantle package and test spare parts 6. Change defective equipment 7. Self-detection and power of the hardware 8. Check version consistency 9. Software updates 10. Patch update 11. Troubleshooting 12. Check parameters 13. Restore system configuration and user data 14. Sign on-site technical support report 15.Close service request Maintenance for high end products: 1.Arrive at site per SLA 2.Prepare remote login environment for TAC Engineer (Optional) 4. Collect equipment information, like log 5. Dismantle package and test spare parts 6. Change defective equipment 7. Self-detection and power up 8. Check version consistency 9. Check parameters 10. Sign on-site technical support report 11.Close service request |
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9*5*4 + On-site maintenance
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Available for 9 hours per day (09:00am – 06:00pm) from Monday to Friday. Service will be arrived within 4 hours after we received the request.（In case we got the request at 4 pm, team will be on site the next morning）
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7*24*4 + On-site maintenance
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Available for 24 hours per day from Monday to Sunday. Service will be arrived within 4 hours after we received the request.
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