We have set up a specialized department for technical support to serve through the whole project so as to bring convenience to our clients. See below technical support in detail.
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Type
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Description
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Commitment
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Telephone Counseling Service
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General counseling and complaining of daily maintenance, technics and operation of the equipment
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1. Telephone support: 7*24
2. Answering time: ≤15min
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Document and data sharing service
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Provide website information, including technics information, operation information, product document and maintenance cases. Grant access to the website, send relative information via e-mail.
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1.Support duration: 7*24
2. Answering time: ≤15min
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Software patching service
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Modification and supplement for the software of the licensed equipment
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1.Support duration: 7*24
2. Answering time: ≤30min
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On-site technical support
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To solve issues that cannot be solved through telephone and remote support
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1.Support duration: 7*24
2. Answering time: ≤30min
3. The arrival time should be determined per clients’ requirement and service level
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